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Tailor Made Rooms Customer Reviews

Returns & Refunds

 

 

 

Tailor Made Rooms stands behind the quality of our products and we truly hope that you enjoy your purchases. It makes us happy to see you happy.

If you are not satisfied we truly want to know! Part of our Tailor Made Rooms Promise is that we have a 30 day return policy and will honor an exchange. However, we always get customer approval before printing, so we do not expect a unsatisfied customer.

 

We do completely understand sizing can be a challenge when purchasing products online, so please read our sizing chart and reach out if your have any further questions before placing an order.  Please see our full Return and Exchange policy below for more information.

 

 

CANCELLATION POLICY:

  • You can cancel your order within 1 hour of purchase.

EXCHANGE POLICY:

  • Exchanges must be made within 15 days of your ship date.

  • Personalized wall art with a unique name cannot be returned unless there is damage or misprint on the art. Photo proof will be required.

  • Merchandise must be unused, odor free and in good condition with the original boxing. Your return item(s) will be inspected upon arrival before your refund is processed.

  • Damaged goods claims must be processed within our website contact form below. We will contact you immediately. Proof of damaged goods must be produced, and the damaged goods must be shipped back for inspection before the refund process can begin. NO EXCEPTIONS.

  • Shipping and handling cost, and other charges are non-refundable and are the responsibility of the customer.

  • It can take up to 10 business days for us to receive and process your return. Once processed, your refund can take up to 2-7 business days to reflect on your account statement. You will receive a confirmation email once this is completed.

HOLIDAY SEASON RETURNS/EXCHANGES:

    • Did you receive a Tailor Made Rooms gift and are missing the necessary information? No worries, contact us via email at refund@tailormaderooms.com and we will help you get the exchange or return completed in accordance with the terms of the policies and issue you an e-gift card to Tailor Made Rooms.

    • Items purchased from November 1st thru December 25th can be EXCHANGED up to January 25th. NO returns for items purchased after 15 days of the original order date. NO EXCEPTIONS.

 

    INCORRECT ADDRESSES

    Packages that are delivered to an incorrect and/or old address that is not returned, unfortunately, cannot be exchanged. Please DOUBLE CHECK YOUR ADDRESS. If you notice an error, contact us within 4 hours and we'll get your address fixed on our end before shipping. Unfortunately, after 12 hours there is nothing we can do, so please double check addresses! 

      VAT/CUSTOMS CHARGES:

       

      WE ONLY SHIP WITHIN USA & CANADA. Depending on your country, your package may incur local customs or VAT charges that we are unable to prepay or predict. We have seen customs clearance fees happen on some shipments to Canada. WE ARE NOT RESPONSIBLE FOR CUSTOMS OR CLEARANCE FEES and will not refund or replace items destroyed or returned by customers due to non-payment of fees or rejection of delivery. 

      Customer Reviews

      Overall rating: 4.8 / 5 from 732 reviews.

      Customer photo review of Pesonalized Metal Farm Entrance Signs

      The sign is perfect and just what we asked for! The wait time wasn’t too bad as we got it pretty quickly once the order was proofed and finalized. Kaylie was wonderful when I had questions. Thank you Tailor Made!

      Krista 5/5 Verified

      Pesonalized Metal Farm Entrance Signs

      Customer photo review of Tailor Made Rooms Bless this Barn

      We received this absolutely beautiful, personalized sign from our staff as a gift, and we couldn’t love it more! tailor made signs did an incredible job bringing this piece to life! The quality, craftsmanship, and attention to detail are outstanding. It was customized to fit our barn perfectly and adds such a beautiful, personal touch to our space. It’s not just a sign, it’s a piece we’ll cherish for years to come! We couldn’t be happier with how it turned out. -Audra and Gale McKinney

      Gale 5/5

      Tailor Made Rooms Bless this Barn

      Super easy ordering. Very friendly interactions. Delivered on time and packaged to not sustain damage in shipping. This was a wedding gift for a garden entrance. The bride loved it so much she decided it must stay on the wall inside the house instead of outside. Thank you!

      Felecia 5/5 Verified

      Large Metal Barn Sign - Stable Decor

      My husband absolutely loves his Grandpa’s Garage sign for his new shop! I chose the metal option since it will be outside! I’d love to show pics but it’s not up yet since the building is metal and will require some support on the back for mounting. As soon as it’s up I’ll def want to show it off! This company did a great job, fast service and well built product!

      Julie 5/5 Verified

      Garage Signs Metal- Personalized & Canvas Custom Man Cave Signs

      Customer photo review of Large Metal American Flag Waving

      Purchased with no holes. Had to be creative when mounting on brick. Had to hit mortar joints.

      Robert 5/5 Verified

      Large Metal American Flag Waving

      Really cool sign. Great quality and arrived very quickly! Elect the fact, customer service wanted me to give my approval before the final product was mailed.

      Lori 5/5 Verified

      Personalized Spookeasy Halloween Sign

      I still have not received my order

      Clay 1/5 Verified

      Industrial Rust Western Farm Sign | Custom Horse Ranch Sign

      Store owner replied: Clay, We were disappointed to see a one-star review stating, “still have not received my order,” when tracking shows that the sign was delivered the very same day this review was posted. We understand that shipping can be frustrating when a package has not yet arrived, but reviews like this can be very damaging to a small business when they do not reflect the final outcome of the order. Your sign was delivered successfully, and we hope you are pleased with it. We would sincerely appreciate an update to the review so that it accurately reflects your experience and the fact that your order was received.

      I absolutely love this wall hanging. I love that it is personalized. I've received so many compliments. And the service is top-notch. I had a family reunion coming up and I really wanted to receive it before my guests came. I reached out to the vendor and she promised it would be here. It arrived even before the date promised!

      Laurie 5/5 Verified

      Lake House Personalized Name Signs: Where Memories Set Sail